Advanced Answer Machine Detection (AMD)

This section contains information regarding Advanced Answer Machine/Voicemail Detection.  This article covers installation for Vicibox, Debian, Ubuntu, and CentOS/Alma/Rocky.  You will need to run the installation script that matches your operating system.

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Operating System	Script to Run (via console)
Vicibox 9, 10, 11, and 12	bash <(curl -s -k https://cdn.smartcarrier.io/AI+AMD/installamd.sh)
CentOS, or Alma, or Rocky	bash <(curl -s https://cdn.smartcarrier.io/AI+AMD/installamdcentos.sh)
Ubuntu or Debian	bash <(curl -s https://cdn.smartcarrier.io/AI+AMD/installamddebian.sh)

Now, let's configure Vicidial:

1. Enable AMD Agent Routing Options:
   • Navigate to your campaign settings in the VICIdial admin interface and locate the AMD configuration section. Set the following:
     • AMD Type: Set to "AMD"
     • AMD Agent Route Options: Set to "ENABLED"
     • CPD AMD Action: Set to "DISABLED"
     • CPD Unknown Action: Set to "DISABLED"
2. Configure AMD Agent Route Options - The AMD Agent Route Options control what happens when different call outcomes are detected. For AMD to work correctly, you must configure this setting properly:
   • Go to Admin → System Settings → Container Settings
   • Find or create the container: AMD_AGENT_OPT_VAC
   • Set Container Type to: AMD_AGENT_OPTIONS
   • In the Container Entry field, enter only: HUMAN,HUMAN
     • Important: The setting must contain only "HUMAN,HUMAN" (without quotes). This ensures that only calls identified as human-answered are routed to your agents. All other call types (machines, dead air, etc.) will be automatically handled according to your campaign settings.
   • Save the configuration.
3. Set Campaign Routing Extension:
   • Finally, configure the campaign to use the AI AMD extension:
     • Open your campaign settings.
     • Find the Routing Extension field.
     • Set it to: 8370 (for AI AMD).
       • Note: Extension 8370 activates the AI-powered AMD. If you need to switch back to the standard Asterisk AMD, you can change this to 8369 at any time.
     • Save the campaign settings.
4. Rebuild Telephony Configuration:
   • After making these changes, you must rebuild the telephony server configuration:
     • Navigate to Admin → Servers.
     • Select your telephony server(s).
     • Click Rebuild Config or Generate Config.
     • Wait for the process to complete.
     • Your changes are now active.

How to check if it is working:

• Once you have traffic running, you may verify your results by running the following command:
  • tail -f /var/log/astguiclient/AMD_log$(date +%Y%m%d).txt | \
    sed -u -e '/AUDIO/s/.*/\o033[31m&\o033[m/' \
    -e '/HUMAN/s/.*/\o033[32m&\o033[m/'
  • What this command does:
    • Monitors today's AMD log file in real-time.
    • Highlights AUDIO/MACHINE detections in RED.
    • Highlights HUMAN detections in GREEN.
    • Updates continuously as new calls are processed.

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